This 2 1/2 day course module covers the core elements of service management. In addition it addresses topics like the conception, planning and development of IT-supported services, their delivery and the corresponding support.We will enhance the knowledge you acquired in the Foundation Training and establish the corresponding practice, methods and tools together with you.*The price includes:*- official literature- accredited training documents- lunch, beverages and snacks- intensive examination preparationThe training will prepare you optimally for the ITIL® 4 CDS examination, which is held on the third day of the course.This seminar is implemented according to the current Axelos (ITIL® 4) curriculum.
Fördermöglichkeiten: Bildungsgutschein oder Bildungsscheck
Kontakt: info@cmt.de